Why doesn't imPowr remember my Account Role

This article will explain how imPowr remembers Account Roles.

There is only one way, and one way only, that imPowr 'remembers' an Account Role. That is if the person logged into imPowr. If the person did NOT log in, then the first time they log in, imPowr selects one of their Account Roles. If they only have one role assigned to them (recommended), it is not an issue and imPowr will select that role. But, if a user has multiple Account Roles assigned to them, imPowr will just pick one. Then, when they log into imPowr the next time, the Account Role that they logged in with previously is what gets selected for their log in.

NOTE: If a user may have previously logged in with Account Role "A"... then, for whatever reason, Account Role "A" was deleted. When that same user tries to log in a 2nd time... imPowr will remember the Account Role they last logged in with and will try to log that person in as Account Role "A" which does not exist anymore. They won't be able to log in because the system remembers the last Account Role it logged them in with and because it no longer exists, it will deny that access.

As mentioned, imPowr selects the Account Role when users log in for the first time. When they are assigned to multiple Account Roles, before they log in, imPowr will just select one of them to log that user in with. You can not anticipate which imPowr will pick. Generally, the system will select the earliest entry (the first role assigned), but that cannot be guaranteed - it will just pick one. Because of this, having multiple Account Roles assigned before the person logs in for the first time can create a potential issue. For example, a person might have 2 Account Roles assigned to them: one role with access to a portal and one without that access. When that user logs in for the very first time, imPowr may arbitrarily select the Account Role without that portal access and will deny them access to the portal, even though they have the other Account Role too.

There is NO "initial default role" in imPowr. The system picks it the first time you log in. However, if the person setting up staff is being thoughtful, then 99.9% of users should be in ONE role only and this should never be an issue. After they log in for the first time, more roles can be added to them. Then, once logged in, they can choose the Account Role they wish to use and when they log out of their session - whatever Account Role they logged out with will be what imPowr will pick for the next time they log in. The only exception to this is for System Administrators and a few key customer accounts which are set up as administrators. They are typically given several other account roles so they can test and observe screens for different roles. That is not the intent for non-administrators.