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How do I reset a user's locked account

This article will explain the steps needed to reset a user's locked account.

Users are only given 3 attempts to login, before being locked out of their account for 20 seconds.

_Note: Both the number of login attempts and the lockout time are configurable in the _

Configuration Options.

In order to reset the account lockout, access the Account…

  • Click on Edit.
    • Click on the Lockout Reset
  • Exit the Account.